Hilma from UTCall won a Bronze Medal in the Best Team Leader Digital Small category at The Best Contact Center Indonesia 2026.
Leadership is defined not only by the positions individuals hold or the decisions they make, but also by their ability to recognize potential, take initiative, and create opportunities for others to grow. The opportunity to learn, demonstrate capabilities, and continuously develop plays an essential role in shaping effective leadership.
Women’s leadership is integral to this process. Across professional fields, women bring valuable perspectives that enrich decision-making, strengthen collaboration, and support sustainable growth. However, advancing women’s leadership goes beyond representation in leadership positions. It also requires an inclusive environment that empowers women to recognize their potential, embrace responsibilities with confidence, and continuously enhance their competencies.
At PT United Tractors Tbk (UT), providing women with equal opportunities to develop and contribute remains central to fostering an inclusive workplace. By creating opportunities for women to learn, demonstrate their capabilities, and take on leadership responsibilities, UT supports individual growth while strengthening a workplace culture that values diverse perspectives. The company believes that every individual has the potential to make meaningful contributions when supported by the right opportunities and environment.
This commitment is reflected in UT’s ongoing efforts to advance Diversity, Equity, and Inclusion (DEI). For UT, diversity goes beyond bringing together individuals from different backgrounds. It also means ensuring employees have equal opportunities to develop their competencies, demonstrate their capabilities, and contribute to the company’s continued progress.
A reflection of this commitment is the achievement of Hilma from UTCall, who earns a Bronze Medal in the Best Team Leader Digital Small category at The Best Contact Center Indonesia 2026. Held from August 26 to September 12, 2026, at Hotel Bidakara, Jakarta, the competition brought together 735 participants from 62 companies across various categories. This recognition highlights Hilma’s competence, dedication, and commitment to her responsibilities as a team leader. Amid evolving operational demands and customer expectations, effective leadership requires not only achieving performance targets but also maintaining service quality, strengthening teamwork, and delivering positive customer experiences.
UT Head of Corporate Communications & Sustainability Division, Dianwahyu Sri Purnomo, emphasizes that advancing women’s leadership involves more than giving them opportunities to take on greater responsibilities. It also requires fostering an environment where individuals feel empowered to recognize their strengths, develop their capabilities, and pursue continuous growth.
“Leadership does not always begin with a position or title. It begins with the willingness to keep learning, take responsibility, and make a positive impact on others. This is why creating an environment where everyone has the opportunity to grow and believe in their own capabilities is essential. Hilma’s achievement demonstrates how dedication, combined with the right opportunities, enables individuals to realize their full potential,” says Dianwahyu.
Beyond individual recognition, Hilma’s achievement highlights how leadership potential can emerge across different professional roles and responsibilities. Leadership is not always demonstrated through major strategic decisions or prominent positions. It also takes shape through consistency, accountability, the ability to support and inspire others, and a commitment to continuous improvement in everyday responsibilities.
Through its ongoing commitment to building a diverse, equitable, and inclusive workplace, UT continues to empower employees to develop their potential, contribute meaningfully, and achieve excellence in their respective roles. Hilma’s achievement at UTCall shows how competence, dedication, and equal opportunities can come together to foster leadership and create a positive impact on the company, its employees, and its customers.
United Tractors’ Overview
PT United Tractors Tbk (UT) was established in 1972 and is recognized as one of Indonesia’s leading heavy equipment distributors. Today, UT continues to expand its business through its Mining Solutions and Heavy Equipment pillar. In line with its commitment to advancing the Sustainable Development Goals (SDGs), UT consistently implements various initiatives that uphold sustainability principles.
ESG United Tractors
As a world-class heavy equipment, mining, and energy company, UT has been operating in Indonesia for over 53 years. The company is committed to creating a sustainable future for Indonesia by effectively applying ESG principles. UT aims to pay attention to the environment, positively impact society, and uphold good corporate governance at all levels of its business operations. The company also strives to optimize its competencies, expertise, and strategic assets to bring added value to all stakeholders and the Indonesian people.
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For more information, please contact: Dianwahyu Sri Purnomo Head of Corporate Communications and Sustainability Division PT United Tractors Tbk Email : ir@unitedtractors.com and corcom@unitedtractors.com Address : Jl. Raya Bekasi Km.22 Cakung, Jakarta Timur 13910 Telp. : (62-21) 3511961, Fax : (62-21) 3441413 Medsos : IG (@unitedtractorsofficial & @ceritadi.unitedtractors) Website: www.unitedtractors.com LinkedIn: PT United Tractors Tbk |